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Blackboard Announcements

UHD's Blackboard service is hosted by Blackboard, rather than hosted by on-premise servers.  This licensing is called Software as a Service (SaaS.)  System updates happen automatically, usually weekly.  Updates should not cause the system to become unavailable, or ​​otherwise affect user sessions. The goal is for UHD's Blackboard to be available 365 days per year, 24 hours per day.

Blackboard maintains a page​ showing the status of their services and scheduled maintenance.  Some of the services listed, such as Collaborate, are not licensed by UHD and so do not apply. 

On this page we will note any known issues with Blackboard that particularly affect UHD users.  We will also post notifications regarding third party tools 


12.2.2021

Errors Opening Office Documents in Microsoft Edge with the "Open Office files in the Browser" Option Enabled​

Description: The latest versions of Microsoft Edge offer the ability to open office files in the browser using Microsoft's office.com, when this option is enabled Office
documents opened from Blackboard Learn SaaS cause an error.

Issue Reported: Either an HTTP 404 error appears, or the Word online application opens but displays the message "Sorry, there was a problem and we can't open this document. If this happens again, try opening the Document in Microsoft Word"

Resolution/Workaround:
  1. Open Edge settings (the 3 dots in the top right-hand corner of the browser)​
  2. Select Downloads
  3. Set Open Office files in the Browser to Off
Information: We have not seen this occur in Google Chrome so far, feel free to use Chrome as a workaround as well.


 

How to update LockDown Browser 

Known issue with essay type questions report as not saved. Updating your personal browser should resolve the issue for exams that don't require Respondus. In the case of Lockdown Browser, students will need to update their browser by following the steps detailed here:

https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/326/0/how-to-update-lockdown-browser​​



Recurring Announcement


From 4:00 AM to 7:00 AM each Friday, Blackboard may be unavailable (this is the regular weekly maintenance time). During this time you may not be able to log onto Blackboard and access information in your courses.



Last updated 12/2/2021 9:53 AM