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College Career Counselor II

Basic Position Information

Job Code: 3760

Title: College Career Counselor II

Department: Various

Essential Personnel: N

Job Family: Student Operations

Job Sub-Family: Student Support

FLSA Classification: E

Job Grade: 13

Grade Min: $47,731

Grade Mid: $57,277

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The College Career Counselor II oversees the daily operations of a college career center, and helps students to perfect their career readiness skills and to successfully transition to a suitable career path after graduation.

Duties

  • Provides individual career counseling sessions, workshop presentations, and career assessment testing.
  • Develops counseling techniques and standard assessments.
  • Develops interview training programs and resume development workshops for students.
  • Oversees inquiries from employers relating to recruiting.
  • Assists in the planning and implementation of job fairs including developing marketing materials and coordinating logistics.
  • Coordinates the use of career services software systems that facilitate interview scheduling, job postings, and related services.
  • Assists with on-campus recruiting operations, connecting employers to faculty as necessary and promoting recruiter presentations to students, organizations, and classes.
  • Develops programming for targeted learning outcomes, leading to better retention and graduation rates, as well as improved career choices and career acquisitions for students.
  • Develops marketing programs that promote career services to students, alumni, employers, faculty, and staff.
  • Coordinates and promotes field experience internship programs.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • May supervise Student Employees

Delegation of Work:

  • May assign work to subordinate(s)

Supervision Given:

  • May supervise the work of student workers

Qualifications

Required Education:

  • Bachelor's degree in Counseling, Career Coaching, Advising, or a related field.

Required Experience:

  • Minimum of three (3) year of related job experience, including experience in using a CRM system and in career coaching or guidance counseling.

License/Certification:

  • None required

Preferred Qualifications

  • Master's degree in Counseling, Career Coaching, Advising, or a related field is preferred.

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the career coaching and guidance counseling functions in a higher education environment, and of the related trends, issues, and accepted practices.

Skills:

  • Good technical skills, including proficiency in MS Excel and in using CRM systems;
  • Strong analytical and problem solving skills;
  • Excellent interpersonal, communication, and customer service skills.

Abilities:

  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment.

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination and the ability to identify and distinguish colors.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Instruction/Training

  • Demonstrates the ability to orally convey subject or message clearly and concisely to the intended audience.
  • Generates interest and enthusiasm in the subject or message from the participants.
  • Responds to participants' reactions or comments, and adjusts delivery style and/or format of presentation as needed.
  • Possesses a thorough understanding of the subject or topic to provide practical responses to questions or issues.
  • Displays applicable visuals and provides appropriate written materials to support the presentation.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.