Director, Transfer Relations

The Director, Transfer Relations develops, coordinates, plans, and supervises transfer initiatives for the university, working collaboratively with multiple departments within Enrollment Management and individual colleges to increase transfer enrollment.

• Collaborates with the leadership of Enrollment Management to articulate and implement a department vision for the Transfer Relations Department
• Monitors developments in student transferability; identifies trends and follows up with appropriate changes
• Manages and coordinates schedules and responsibilities to include the day to day functions of the joint advisors
• Recruits, trains, and supervises joint advisors and staff; devises effective team building strategies for joint advising staff; organizes ongoing professional development
• Visits local community colleges to ensure partnerships are strong; provides feedback to UHD Administration
• Develops and monitors data on transfer students to track growth and department needs; coordinates with the Associate Registrar of Articulation to ensure maximization of transfer coursework with the Registrar's Office
• Leads the development of a tracking system to monitor student progress; advises transfer students on academic matters related to UHD; leads the EAB's Transfer Course Calculator program
• Coordinates campus events related to community college relations; represents the Transfer Relations department at pertinent university committees and at functions; collaborates with other units on campus as needed to ensure student success
• Provides assessment of student transfer outcomes and the effectiveness of the Transfer Relations department
• Oversees long range planning for transfer students; coordinates the Transfer Task Force and the Transfer Advisory Board to ensure increased engagement among internal and external constituents to increase enrollment

• Performs all other duties as assigned

Direct Reports:

• Full-time Employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees.

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of three (3) years of related job experience, including experience in supervising employees

License/Certification:

• None required

• Master's degree is preferred; Community College Advising and Administration experience is preferred
• Five (5) years of experience in Student Services or Enrollment Management is preferred;
• Experience with PeopleSoft and EAB is preferred

Knowledge:

• Knowledge of computer operations/data processing systems;
• Knowledge of transfer programs in a higher education environment, and of the related trends, issues, and accepted practices

Skills:

• Strong analytical and problem solving skills; excellent interpersonal and communication skills

Abilities:

• Ability to exercise group leadership skills which emphasize collaboration, consensus building, conflict resolution, and problem
  • solving;
• Ability to work as a part of a team dedicated to collaboration and the university goal of increasing enrollment

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements;
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Supervision

• Supervises the work of staff employees.
• Sets clear goals and expectations within reasonable timeframes.
• Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
• Provides mentorship and guidance by sharing expertise and best practices.
• Supports staff by providing essential resources, professional development opportunities, and open communication.
• Promptly addresses performance issues with appropriate measures and discretion.

Customer Relations Management

• Ensures customer's needs and expectations are addressed within his/her department or section. (Customers can be students, external constituents, employees, or university guests.)
• Mentors and guides department/section staff by sharing knowledge and best practices to appropriately respond to customer's requests.
• Monitors staff interactions with customers for professional conduct, consistent application of university policies and procedures, and follow up of outstanding requests.
• Assumes responsibility for addressing complex or unusual requests.

Operations Management

• Manages department or section operations consistent with department/section goals and objectives.
• Administers the department/section budget ensuring effective utilization of financial resources and appropriate disbursement of funds.
• Fosters a cooperative and productive work environment through motivation, encouragement, and mentorship of staff.
• Ensures department/section compliance with university and department policies, procedures, and work rules.
• Keeps management apprised of department/section activities and issues requiring senior management input.

Project Management

• Manages project stages from proposal to completion ensuring project objectives are met within project budget and projected time frames.
• Clearly defines roles and responsibilities of project team; ascertains and secures necessary resources; and monitors project performance.
• Keeps management apprised of project status.

Research and Analysis

• Applies knowledge and skills to collect and analyze relevant data and information.
• Assesses benefits and risks, and prepares comprehensive reports of findings.
• Submits recommendations for management's review and evaluation.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Building External Relationships

• Demonstrates the ability to build rapport and develop relationships with external constituents.
• Displays a genuine interest in constituents' ideas and concerns, and pursues mutual interests and aspirations between the university and external constituents.
• Builds trust and forms alliances through shared respect and cooperation.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.