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Manager, Business Operations

Basic Position Information

Job Code: 2025

Title: Manager, Business Operations

Department: Various

Essential Personnel: N

Job Family: Administrative Support

Job Sub-Family: Business Administration

FLSA Classification: E

Job Grade: 16

Grade Min: $65,866

Grade Mid: $79,040

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: In-Range

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: N

Job Summary

The Manager, Business Operations manages budgetary, financial and human resource operations for the Central Business Office of the Division/College.

Duties

  • Manages budgetary, financial, and human resources operations for the Central Business Office of the Division/College. This includes, but is not limited to, contract administration, personnel, procurement, travel, accounts payable, accounts receivable, and general accounting-related functions
  • Participates in the preparation of the annual budget; monitoring and advising unit heads on departmental budgets; preparing budgetary and personnel reports, analyses, and projections
  • Processes financial and personnel documents; has signature authority up to the designed limit on financial and personnel documents; ensures that all accounting, cash handling, and inventory control systems meet acceptable standards
  • Works with the Division/College Business Administrator in documenting, implementing, and assessing adherence to policies and procedures of the Division/College and University; generates specialized reports
  • Manages the work assignments, schedules, and priorities of staff and provides guidance and training as needed
  • Serves as liaison with university administrative and financial offices in policy and procedure matters and problem-solving

Marginal Duties

  • Performs tasks related to specific department/college
  • Performs other duties as assigned

Supervisory Responsibilities

Direct Reports:

  • Supervises full-time and/or part-time employees

Delegation of Work:

  • Supervises full-time and/or part-time employees

Supervision Given:

  • Makes final decision on evaluating employee performance; hiring new employees; disciplinary actions; makes final decision on scheduling employee work hours; makes final decision on coaching and counseling; training; provides recommendations on handling employee grievances and complaints; and makes final decision on granting time off

Qualifications

Required Education:

  • Bachelor's degree

Required Experience:

  • Minimum of four (4) years of related job experience

License/Certification:

  • None required

Preferred Qualifications

  • Knowledge of PeopleSoft Finance or similar enterprise system
  • Knowledge of PeopleSoft HR or similar enterprise system software
  • Knowledge of Microsoft Excel
  • Supervisory experience

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of all relevant university policies and procedures, and of the related trends, issues, and accepted practices;
  • Knowledge of basic accounting and budget management practices;
  • Knowledge of the principles of purchasing in a higher education environment.

Skills:

  • Good technical skills, including proficiency in MS Office and PeopleSoft; strong analytical and problem solving skills;
  • Excellent interpersonal and communication skills;
  • Good organizational and time management skills.

Abilities:

  • Ability to manage staff;
  • Ability to multitask; ability to be flexible;
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse university community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment

Physical Demands:

  • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination and the ability to identify and distinguish colors. Must have the ability to move items of up to 30lbs.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Financial Management

  • Manages assigned financial resources in compliance with federal, State, and university policies and procedures.
  • Monitors expenditures to ensure they are authorized and within approved budget.
  • Reports accurate and reliable data of financial transactions and resources.
  • Promptly notifies management of budget issues and/or discrepancies.

Supervision

  • Supervises the work of staff employees.
  • Sets clear goals and expectations within reasonable timeframes.
  • Motivates staff through constructive feedback, challenging assignments, and recognition of achievements.
  • Provides mentorship and guidance by sharing expertise and best practices.
  • Supports staff by providing essential resources, professional development opportunities, and open communication.
  • Promptly addresses performance issues with appropriate measures and discretion.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.