Manager, Projects, Compliance & Communications

The Manager, Projects, Compliance & Communications initiates and manages multiple projects with many degrees of complexity, from onset to close, to achieve project goals and outcome. The Manager assesses, analyzes, researches, plans, and collaborates with relevant stakeholders on Compliance initiatives. The Manager develops, writes and edits all written public-facing HR communications, including website, executive, social media, blog, newsletter and video content.

• Manages complex HR projects, including developing and maintaining project timelines.
• Develops planning documents and coordinates meetings with stakeholders during the initiation of projects
• Manages the division's institutional compliance and assessment and accreditation reporting
• Oversees and manages the UHD policy review process from start to finish.
• Writes HR communications to include the blog, employee newsletter, manager newsletter, website, executive communications, social media and video content.
• Works with relevant stakeholders to develop communication strategy and campaigns.
• Manages the creation of division graphic design materials.
• Leads the research, assessment, collaboration and planning of employee engagement initiatives with relevant stakeholders.

• Performs all other duties as assigned.

Direct Reports:

• None

Delegation of Work:

• None

Supervision Given:

• N/A

Required Education:

• Bachelor's degree in a related field

Required Experience:

• Minimum of three (3) years of related job experience

License/Certification:

• None Required

• HR or internal communications experience

Knowledge:

• Knowledge of best practices for producing a wide variety of media internal communications assets

Skills:

• Good technical skills, including graphic design skills
• Strong writing, editing and problem
  • solving skills
• Excellent interpersonal and communication skills.

Abilities:

• Ability to learn new software
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Ability to understand the principles of Compliance, as they pertain to a higher education setting.

Primary Work Location:

• Works in an office environment.

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors. Must have the ability to move items of up to 25lbs.

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Computer/Automated System Proficiency

• Proficient in the use of university applications or automated systems to perform job duties.
• Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Focus on Customer Service

• Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
• Respectfully ascertains customer's needs and determines appropriate response.
• Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
• If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
• Follows up with customers on outstanding requests in a timely manner.
• Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Writing Proficiency

• Demonstrates the ability to express information clearly and concisely in writing.
• Formulates and writes information to effectively communicate messages, ideas, and/or concepts for the intended recipient or audience.
• Uses appropriate words and tone, and correct grammar.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.