Telecommunications Specialist

The Telecommunications Specialist maintains and supports the University's physical network and telecom infrastructure, including, but not limited to, voice, data, audio, and video services.

• Installs and repairs the physical layer of UHD's network of copper and fiber cabling, routers, and switches; runs and relocates network cables to their desired location as requested
• Troubleshoots cables when they are not working
• Ensures that inventory of all required materials is available
• Coordinates and supports other IT groups and departments regarding networking and telecom tasks and projects
• Provides training and support to students, staff, and other IT groups regarding the network and telecom infrastructure as required
• Researches and evaluates various applications of information and communications technology (ICT) cabling installation; makes suitable recommendations based on applicable codes, standards, and best practices

• Performs all other duties as assigned

Direct Reports:

• Part-time employee

Delegation of Work:

• Occasionally assigns work to subordinate(s)

Supervision Given:

• May train and counsel subordinate(s). May provide feedback to a supervisor regarding other employees' performance, but does not make hiring and dismissal recommendations.

Required Education:

• 30 hours of college course work or technical training in related field

Required Experience:

• Minimum of one (1) years of job-related experience

License/Certification:

• Must maintain a valid, current driver's license

• BICSI certification is preferred

Knowledge:

• Knowledge of IT copper and fiber cabling infrastructure
• Basic knowledge of networking and related components

Skills:

• Good technical skills, including proficiency in MS Office
• Strong organizational and project management skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to install, test, and troubleshoot a variety of cable types, including copper, fiber, and coaxial type cables
• Ability to troubleshoot all networking issues
• Ability to install network racks and equipment
• Ability to identify damage to copper or fiber cabling, using the appropriate tools
• Ability to create a job plan and scope of work

Primary Work Location:

• Works in an office environment, technology server room, classroom, training room, auditorium, outdoor areas, library environment, gymnasium, or other physical training rooms.

Physical Demands:

• Work is normally performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Work involves occasional exposure to elements, such as inclement weather, extreme temperatures, oil, and dust.
• May, on rare occasions, be exposed to the risk of electric shock, vibration, or potentially hazardous bodily fluids
• May, on rare occasions, be required to work in a confined space or in a high dangerous place.
• May, on rare occasions, work on hazardous traffic conditions
• May, on rare occasions, be required to wear a respirator
• May be required to move items of up to 100lbs

Commitment to Excellence - UHD

• Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
• Continuously strives to improve work performance.
• Accepts responsibility for his/her commitments to the university.
• Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

• Treats others with courtesy, respect, and dignity in the workplace.
• Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

• Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
• Accepts responsibility for his/her actions.
• Respects and complies with department and university policies, procedures, and work rules.

Proficiency

• Possesses required job skills and knowledge.
• Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Dependability

• Takes responsibility to accomplish job assignments within reasonable deadlines.
• Willing to accept new projects and/or commitments.
• Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
• Arrives to work on time prepared and ready to contribute.

Flexibility

• Willingly adjusts to changing work assignments or conditions.
• Open to changes in operational procedures, technology, and/or organizational structure.
• Views changes as opportunities for learning and professional development.
• Displays a positive attitude to encourage others.
• Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Communicates Effectively

• Communicates clearly, concisely, and with courtesy.
• Carefully listens to customer or thoroughly reads correspondence, and uses good judgment to respond appropriately. (Customers can be students, external constituents, employees, or university guests.)
• Communicates requests for further action or resources to appropriate individuals with tact.

Support Proficiency

• Possesses comprehensive knowledge and skills with multiple hardware and software systems.
• Effectively applies expertise to identify and troubleshoot user issues.
• Competent to install and configure new systems.
• Willing to share expertise and provide technical support to others.

Student Success Indirect Support

• Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
• Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
• Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
• Helps students build peer support networks.
• Encourages student participation in out-of-class activities.
• Provides encouragement and guidance to foster student success.
• Treats students with respect
• Maintains the learning environment to ensure quality and/or sound pedagogy.