Skip to main content

Telecommunicator II

Basic Position Information

Job Code: 9012

Title: Telecommunicator II

Department: Public Safety

Essential Personnel: Y

Job Family: Administrative Operations

Job Sub-Family: Police

FLSA Classification: NE

Job Grade: 61

Grade Min: $42,645

Grade Mid: N/A

UHD Succession Plan: N

Criticality of Position: N/A

Career Ladder: Pre-Defined

Campus Security Authority: Y

Screening Committee: N

Motor Vehicle Record Check: Y

Job Summary

The Telecommunicator II maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator answers emergency and non-emergency telephone calls, provides assistance to walk in clients, and monitors safety and security systems.

Duties

  • Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers.
  • Determines and coordinates the initial response to emergency calls for service, and assigns either police, fire, EMS, or other necessary personnel.
  • Requests, obtains, and disseminates information as necessary to police and security officers.
  • Monitors the security system, cameras, elevator panels, fire alarm systems, water flow alarms, and call boxes, as well as operating the systems for room unlocks, door locks; secures the building; verifies access levels for individuals requesting access to rooms.
  • Uses a range of computer systems, entering, updating, and recovering data as necessary.
  • Runs checks on suspects and prisoners.
  • Serves as a point of contact after hours and on weekends for all university related inquiries.
  • Attends to faculty, staff, and students who visit the walk up window.

Marginal Duties

  • Performs all other duties as assigned.

Supervisory Responsibilities

Direct Reports:

  • None

Delegation of Work:

  • N/A

Supervision Given:

  • N/A

Qualifications

Required Education:

  • High School Diploma or equivalent

Required Experience:

  • Minimum of three (3) years of related job experience

License/Certification:

  • Intermediate Telecommunications Proficiency Certificate is required.
  • Must become certified by the Texas Department of Public Safety in TCIC/NCIC full access and CJIS Security Awareness.

Preferred Qualifications

  • None

Knowledge, Skills and Abilities

Knowledge:

  • Knowledge of the principles of working as a Telecommunicator in a higher education environment.

Skills:

  • Excellent communications skills; strong customer care skills.

Abilities:

  • Ability to type a minimum of 30wpm
  • Ability to operate radio and communications systems
  • Ability to listen
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

Work Location and Physical Demands

Primary Work Location:

  • Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis.

Physical Demands:

  • Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
  • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.

Position Specific Competencies

Commitment to Excellence - UHD

  • Demonstrates a commitment to competently perform his/her job duties and responsibilities within established time frames.
  • Continuously strives to improve work performance.
  • Accepts responsibility for his/her commitments to the university.
  • Contributes to the success of the university by consistently providing quality results in the performance of his/her job duties and responsibilities.

Respect and Cooperation

  • Treats others with courtesy, respect, and dignity in the workplace.
  • Promotes cooperation through open and honest communications and consideration of others ideas, thoughts, and opinions.

Integrity

  • Demonstrates high ethical standards of conduct in the performance of his/her job duties and responsibilities.
  • Accepts responsibility for his/her actions.
  • Respects and complies with department and university policies, procedures, and work rules.

Dependability

  • Takes responsibility to accomplish job assignments within reasonable deadlines.
  • Willing to accept new projects and/or commitments.
  • Does due diligence to complete projects within specified timeframes and/or fulfill commitments.
  • Arrives to work on time prepared and ready to contribute.

Flexibility

  • Willingly adjusts to changing work assignments or conditions.
  • Open to changes in operational procedures, technology, and/or organizational structure.
  • Views changes as opportunities for learning and professional development.
  • Displays a positive attitude to encourage others.
  • Promptly responds to changes in work priorities and/or unexpected circumstances or situations.

Proficiency

  • Possesses required job skills and knowledge.
  • Demonstrates the ability to apply those skills and knowledge to competently perform his/her job duties and assignments.

Computer/Automated System Proficiency

  • Proficient in the use of university applications or automated systems to perform job duties.
  • Complies with related policies, procedures, and work rules to maintain system security and data integrity.

Focus on Customer Service

  • Focuses on customer's needs and expectations. (Customers can be students, external constituents, employees, or university guests.)
  • Respectfully ascertains customer's needs and determines appropriate response.
  • Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department.
  • If further actions need to be taken, advises customers of realistic timeframes for a response to their request.
  • Follows up with customers on outstanding requests in a timely manner.
  • Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

Student Success Indirect Support

  • Contributes to student success by assisting students with anything that supports their student experience, whether directly or indirectly.
  • Helps students navigate their way through the different offices, programs, and services at the university and/or connects students with the appropriate party(ies).
  • Connects students with services or resources that can help them with career exploration, goal selection, and ongoing academic assistance.
  • Helps students build peer support networks.
  • Encourages student participation in out-of-class activities.
  • Provides encouragement and guidance to foster student success.
  • Treats students with respect
  • Maintains the learning environment to ensure quality and/or sound pedagogy.

This job description may not encompass all duties and responsibilities associated with the position.