UHD IT Service Catalog
The UHD IT Service Catalog is a quick reference to services offered by UHD Information
Technology.
For our list of service categories, see our UHD IT Service Categories page.
Service | Audience |
A | |
Academic History dataset/reports | Faculty/Staff/Other |
Academic Progress Analytics | Faculty/Staff/Other |
Academic Technology Conference | Students/Faculty/Staff/Other |
Access Control Investigation | Other |
Access Control Policy Restrictions (T2, Printers) | Students/Faculty/Staff/Other |
Access Points Access Policy per Role | Students/Faculty/Staff/Other |
Account Configuration | Students/Faculty/Staff/Other |
Account Management | Students/Faculty/Staff/Other |
ACD Administration | Students/Faculty/Staff/Other |
Active Directory Management | Students/Faculty/Staff/Other |
Ad Hoc Report Development and Processing | Faculty/Staff |
Adaptive Technology | Students/Faculty/Staff |
Admissions Analytics | Faculty/Staff/Other |
Admissions Dataset/Reports | Faculty/Staff/Other |
Alumni Access | Other |
Apache Administration | Other |
Application Administration | Students/Faculty/Staff |
Application Research | Faculty/Staff |
Application Services | Students/Faculty/Staff/Other |
Application Support | Students/Faculty/Staff |
Application System Configuration | UHD |
Application Testing | Students/Faculty/Staff |
Application Upgrades | UHD |
Audio Editing | Faculty |
Audio Recording – Studio and Location | Faculty |
Audio/Visual Service & Repairs | Students/Faculty/Staff/Other |
Auditorium & Conference Center AV System Design & Installation | Students/Faculty/Staff/Other |
Authentication Server NPS | Students/Faculty/Staff/Other |
Authentication Services | Students/Faculty/Staff/Other |
Auto-Dialer Services | Faculty/Staff |
AV & Multimedia Consulting, Design & Engineering | Students/Faculty/Staff/Other |
B | |
Banner | Students/Faculty/Staff |
Banner Integration | Students/Faculty/Staff |
Blog & Social Media Coordination | Faculty/Staff |
Budget Planning | Staff |
Business Intelligence & Analytics Development | Faculty/Staff |
Business Intelligence System Configuration & Upgrades | Faculty/Staff |
Business Process Review and Mapping | Faculty/Staff |
C | |
Cable Plant Design & Installation | Faculty/Staff |
Cabling Moves, Adds, & Changes | Student/Faculty/Staff |
Call Manager Administration | Students/Faculty/Staff/Other |
Camera Services | Faculty/Staff |
Campus Security for Access Control & IP Cameras | Students/Faculty/Staff/Other |
Cash Deposits | Staff |
Central Computer Lab Operations & Facility Management | Students/Faculty/Other |
Centralized Computer Lab PC Refresh Program | Students/Faculty |
Change Management | UHD |
Classroom Notification System | Students/Faculty/Staff/Other |
Classroom Technology Training & Support | Student/Faculty |
Client Access Termination | Faculty/Staff |
Client Connectivity (Desktops, Laptops, etc.) | Students/Faculty/Staff/Other |
Client Technical Support | Students/Faculty/Staff/Other |
Client Technology Consultations & Recommendations | Students/Faculty/Staff |
Client Technology Purchases | Students/Faculty/Staff |
Cloud Connectivity | Students/Faculty/Staff/Other |
Cloud Services Infrastructure Provisioning | Students/Faculty/Staff/Other |
College Computer Lab Services & Operations | Students/Faculty/Staff/Other |
College/Site IT Projects Facilitation | Students/Faculty/Staff |
College/Site Liaison | Students/Faculty/Staff |
Computer Set Up Request Intake | Staff |
Computing Equipment Installation | Faculty/Staff |
Computing Equipment Repairs | Faculty/Staff |
Conference Services AV Operation and Support | Students/Faculty/Staff/Other |
Connectivity to UH Systems | Students/Faculty/Staff/Other |
Connectivity to UHD @ Northwest | Students/Faculty/Staff/Other |
Contract Review & Processing | Staff |
Copyright Infringement Investigation | Student/Faculty/Staff |
Core Distribution Access Switching Layers | Other |
Cost Center Reconciliations | Staff |
Course Dataset/Reports | Faculty/Staff/Other |
Course Schedule Analytics | Faculty/Staff/Other |
D | |
Dashboards | Faculty/Staff |
Data Backup & Recovery | Students/Faculty/Staff/Other |
Data Center Operations | Students/Faculty/Staff/Other |
Data Center/Server Connectivity (Nexus Technology) | Students/Faculty/Staff/Other |
Data Transfer | Faculty/Staff |
Data Warehouse Development | Students/Faculty/Staff |
Database Capacity Planning | Students/Faculty/Staff |
Database Upgrades, Maintenance &Troubleshooting | UHD |
Dedicated Wireless IP Scopes | Students/Faculty/Staff/Other |
Department Copier & Network Printer Management | Faculty/Staff |
Departmental Computer Labs/Electronic Classroom PC Refresh Program | Students/Faculty |
Design and Test New Enterprise Systems | Students/Faculty/Staff/Other |
Desktop Backups and Restore | Faculty/Staff |
Desktop Project Support | Faculty/Staff |
Digital Signage System Administration | Students/Faculty/Staff/Other |
Digital Signage: Operational Management, Creation & Training | Faculty/Staff |
Disaster Recovery Planning & Operation | Students/Faculty/Staff/Other |
Document Imaging Support | Faculty/Staff |
Documentation | Students/Faculty/Staff |
Domain Controller Configuration | Students/Faculty/Staff/Other |
Domain Name Services- DNS (Internal & External) | Students/Faculty/Staff/Other |
DreamSpark | Students/Faculty |
DSL Connectivity | Students/Faculty/Staff/Other |
Dynamic Host Configuration Protocol (DHCP) IP Address Management | Students/Faculty/Staff/Other |
E | |
E911 services | Students/Faculty/Staff/Other |
Electronic Classroom Management | Students/Faculty/Other |
Email Security Administration | Student/Faculty/Staff |
Emergency Communication Brochure Card | Faculty/Staff |
Emergency Notification Management | Student/Faculty/Staff |
Emergency Notification to Desktops/Laptops | Students/Faculty/Staff |
Emerging Technologies Research & Deployment | Students/Faculty/Staff/Other |
EndPoint Administration | Student/Faculty/Staff |
Enrollment Analytics | Faculty/Staff/Other |
Enterprise Data Storage Planning (SAN,NAS, Raid) | Students/Faculty/Staff/Other |
Enterprise Systems Monitoring | Students/Faculty/Staff/Other |
ERP Development | Students/Faculty/Staff |
ERP Troubleshooting | Students/Faculty/Staff |
ERP Upgrades & Maintenance | Students/Faculty/Staff |
Executive Dashboard | Faculty/Staff/Other |
Extended Support | Students/Faculty/Staff/Other |
F | |
Federated Identity Services (Shibboleth) | Students/Faculty/Staff/Other |
Financial Aid Analytics | Faculty/Staff/Other |
Financial Aid Dataset/Reports | Faculty/Staff/Other |
Firewall (Internal and External) Configurations | Students/Faculty/Staff/Other |
Flipped Courses Lecture Recording & Editing | Student/Faculty |
Footprints (helpdesk Software) Administration | Students/Faculty/Staff/Other |
DocuWare Document Imaging Design Services | Faculty/Staff |
Free and Discounted Software and Hardware | Students/Faculty/Staff |
Front Office/Receptionist | Students/Faculty/Staff/Other |
Functional Application Review | Faculty/Staff |
Functional Budgeting | Staff |
G | |
General Classroom PC Refresh Program | Students/Faculty |
Graduation & Retention Analytics | Faculty/Staff/Other |
H | |
Helix Media Library (HML) | Faculty/Staff/Other |
Help Desk | Students/Faculty/Staff/Other |
Help Desk Surveys | Students/Faculty/Staff/Other |
Hobsons CRM | Student/Faculty/Staff |
I | |
IAS Administration | Student/Faculty/Staff |
Identity Management (IDM) | Students/Faculty/Staff/Other |
IDF & MDF Application Configuration | Students/Faculty/Staff/Other |
Image Ghosting | Students/Faculty/Staff |
Information Security Awareness Campaigns | Student/Faculty/Staff |
Information Security Education/Training | Student/Faculty/Staff |
Information Security Event Log Management Administration | Student/Faculty/Staff |
Information Security Investigation | Other |
Information Security Policy development and review | Student/Faculty/Staff |
Information Security Research | Other |
Infrastructure Services | Students/Faculty/Staff/Other |
Instructional Software Support | Students/Faculty |
Instructional Software Tool Support | Student/Faculty |
Instructional TV | Students/Faculty/Staff/Other |
Interface & Integration Development | Students/Faculty/Staff |
Interface with vendors | Students/Faculty/Staff/Other |
IPS Administration | Student/Faculty/Staff |
ISP Connectivity | Students/Faculty/Staff/Other |
IT Asset Management | Faculty/Staff |
IT Business Document Processing and Archive | Staff |
IT Equipment Receiving | Faculty/Staff |
IT information Security Reporting | Other |
IT Instructional Support & Multimedia Services Website | Student/Faculty/Staff |
IT Instructional Support Website Updates/Maintenance | Students/Faculty/Staff/Other |
IT Policy and Procedure manual | Staff |
IT Risk Assessment planning | Student/Faculty/Staff |
IT Risk Management Planning | Student/Faculty/Staff |
IT Support Website Updates/Maintenance | Students/Faculty/Staff/Other |
IT Surplus Store operation | Students |
J | |
Job Scheduler | Students/Faculty/Staff |
Journal Entries | Staff |
K | |
Key Control System Processing | Staff |
L | |
Lab Software Installation | Students/Faculty/Other |
Lab Surveys | Students |
Labs’ Usage Statistics | Students/Faculty/Staff/Other |
Laptop Refresh Program | Students |
Layer 1-7 Connectivity | Students/Faculty/Staff/Other |
Lecture Capture: Recording, Editing & Training | Faculty |
Legal Hold Execution | Students/Faculty/Staff |
License Distribution & Control | Students/Faculty/Staff |
Licensing Contracts | Students/Faculty/Staff |
Lightweight Directory Access Protocol (LDAP) Services | Students/Faculty/Staff/Other |
Linux Administration | Students/Faculty/Staff/Other |
Listserv | Students/Faculty/Staff/Other |
Live Training Presentations | Faculty/Staff |
Load Balancers (F5) | Students/Faculty/Staff/Other |
Loaner PCs | Faculty/Staff |
Loaner PCs & Laptops | Faculty/Staff |
Location & Studio Photography | Faculty/Staff |
M | |
Mailbox Management | Student/Faculty/Staff |
Maintaining Production, Test & Development Environments | UHD |
Maintains & Updates Training Calendar & Catalog | Faculty/Staff |
Maintenance Contracts & License Processing | Staff |
Managed Print Services (Campus-wide) | Students/Faculty |
Marketing Promotional Video Production | Students/Faculty/Staff/Other |
Middleware Upgrades, Maintenance, Troubleshooting | UHD |
Mobile Apps Development | Students/Faculty/Staff |
Mobile Device Support | Students/Faculty/Staff/Other |
Multimedia Consulting Services | Faculty/Staff |
Multimedia Engineering & Consulting Services | Students/Faculty/Staff/Other |
Multimedia Equipment Checkout & Rental | Student/Faculty/Staff |
Multimedia Equipment Training | Faculty/Staff |
Music on Hold | Students/Faculty/Staff/Other |
N | |
Needs Assessment | Faculty/Staff |
Network & Web Applications Support | Students/Faculty/Staff |
Network Capacity Planning | Students/Faculty/Staff/Other |
Network Connections | Faculty/Staff |
Network Design & Planning (Including DR) | Students/Faculty/Staff/Other |
Network Monitoring | Students/Faculty/Staff/Other |
Network Routing Protocol Management (EIGRP Routing) | Students/Faculty/Staff/Other |
Network Security Forensic Analysis | Students/Faculty/Staff/Other |
New System Implementation & Roll Out | Students/Faculty/Staff |
O | |
O365 Administration | Students/Faculty/Staff/Other |
O365 for Students Client Services | Students |
One-on-One Training | Students/Faculty/Staff |
Online Course Redesign | Faculty |
Online Courses Video Clip Production | Student/Faculty |
Online Streaming Classes from Studio | Student/Faculty |
P | |
Panopto Video Capture and Catalog | Students/Faculty/Staff/Other |
Password Policy & Expiration | Students/Faculty/Staff/Other |
PC & Printer Repairs (University Wide) | Students/Faculty/Staff/Other |
PC Equipment Moves | Faculty/Staff |
PC Management Tools | Students/Faculty/Staff |
PC setups for University events | Faculty/Staff |
PCard Verification & Processing | Staff |
Performance Management | Students/Faculty/Staff |
Personnel Action Request Processing (ePAR) | Staff |
Physical Access Control to IT Areas | Staff |
Port Security | Students/Faculty/Staff/Other |
Position Request and Position Funding Process | Staff |
Poster Printing, Lamination & Mounting | Student/Faculty/Staff |
Power Management | Students/Faculty/Staff/Other |
Printing for Students | Students |
Printing Services (Wired/Wireless) | Students/Faculty/Staff |
Process Payroll (TRAM) | Staff |
Process Receiving Reports | Staff |
Product Research | Faculty/Staff |
Production Training | Faculty/Staff |
Project Assessment | Students/Faculty/Staff/Other |
Project Governance | Students/Faculty/Staff/Other |
Project Issues Management | Students/Faculty/Staff/Other |
Project Management Mentoring & Coaching | Students/Faculty/Staff/Other |
Project Management Services - Non IT Projects | Students/Faculty/Staff/Other |
Project Management Support & Mentoring - Non IT | Faculty/Staff |
Project Quality Assurance | Students/Faculty/Staff/Other |
Project Recovery Support | Students/Faculty/Staff/Other |
Project Reporting | Faculty/Staff |
Project Resource Management | Students/Faculty/Staff/Other |
Project Risk & Issue Management | Students/Faculty/Staff/Other |
Project Stakeholder Management | Students/Faculty/Staff/Other |
Project Startup | Students/Faculty/Staff/Other |
Project Support | Students/Faculty/Staff/Other |
Purchase Requisitions & Voucher Processing | Staff |
Q | |
Quick Reference Guides | Students/Faculty/Staff |
R | |
Receiving and Payment Process | Staff |
Regulatory Information Security Compliance (FERPA, PCI, PCI, etc.) | Student |
Remote Access (VPN) | Students/Faculty/Staff/Other |
Remote Desktop Support | Students/Faculty/Staff/Other |
Requirements Development & Documentation | Faculty/Staff |
Research New Data Center Technology | Students/Faculty/Staff/Other |
Room Scheduling for University Resources (ACAD 700H, ACAD 701, ACAD 700E) | Student/Faculty |
S | |
Salvage / PC Surplus | Student/Staff |
SAN Administration | Students/Faculty/Staff/Other |
Satellite Lab support | Students/Faculty |
SC Vouchers Processing | Staff |
Scheduled Dataset/Reports | Faculty/Staff/Other |
Script Writing & Instructional Design | Faculty |
Secure Shell Services (SSH) | Students/Faculty/Staff/Other |
Security/OS Updates | Students/Faculty/Staff/Other |
Server & Application Capacity Planning | Students/Faculty/Staff/Other |
Server Buildouts (Windows/Linux) | Students/Faculty/Staff/Other |
Server Hardware Upgrades | Students/Faculty/Staff/Other |
Setup & Recording of Hearings & Interviews | Staff |
SharePoint Administration | Students/Faculty/Staff/Other |
SharePoint CMS Development | Students/Faculty/Staff |
SharePoint Workflow Development | Students/Faculty/Staff |
Site Density Surveys | Students/Faculty/Staff/Other |
Software Installation | Students/Faculty/Staff |
Software Inventory | Students/Faculty/Staff |
Software Licensing Acquisition & Maintenance | Students/Faculty/Staff |
Software Upgrades | Students/Faculty/Staff |
Special Event Equipment Setup and MM Service | Students/Faculty/Staff/Other |
Specialize Services as Harris County ARMS (Police) | Students/Faculty/Staff/Other |
SSL Certificates | Students/Faculty/Staff/Other |
Staff/Faculty PC Refresh Program | Faculty/Staff |
Standard Office Suits / Apps | Students/Faculty/Staff |
State & Federal Reporting Development | Staff |
Student Laptop Checkout | Students |
Student Orientation support | Student |
Students Dataset/Reports | Faculty/Staff/Other |
Subject-Specific Software Installation | Students/Faculty |
Supply Paper for IT Labs & e-services Stations | Students/Faculty/Staff/Other |
Supply Toners & Ink for University Printers | Student/Faculty/Staff |
System Governance | Students/Faculty/Staff/Other |
System Requirements Review & Analysis | Faculty/Staff |
T | |
Technical & Creative Consultations | Faculty/Staff |
Technology Service Kiosks Campus-Wide | Students/Other |
Technology Training & Documentation | Student/Faculty/Staff |
Telecommunication Consulting & Design | Faculty/Staff |
Telecommunication Maintenance & Support | Students/Faculty/Staff/Other |
Telephone Billing & Collection | Staff |
Telephone Installation & Repair | Students/Faculty/Staff/Other |
Telephony Consulting & Design | Students/Faculty/Staff/Other |
Test & Evaluate New Updates & Ancillary Software | Staff |
Texas Information Security (TAC 202) Review & Compliance | Student/Faculty/Staff |
Third Party & Network Application Support | Students/Faculty/Staff |
Thirds party Telecom Services | Students/Faculty/Staff/Other |
Tier 2 After Hours Blackboard & Instructional Tool Support | Student/Faculty/Staff |
Time Collection Device Support | Staff |
Time Servers (NTP) | Students/Faculty/Staff/Other |
Tomcat Administration | Students/Faculty/Staff/Other |
Toner Billing & Collection | Staff |
Training for ERP And Administrative Applications | Faculty/Staff |
Travel Request Processing | Staff |
TTLC Conference Room Scheduling | Faculty/Staff |
U | |
UHD & UHS Policies & Procedures Review | Staff |
UHS & UH Information Security Policy Compliance | Student/Faculty/Staff |
UHS Legal Hold | Other |
Unified-Messaging (voicemail) | Students/Faculty/Staff/Other |
Update/Maintain Blackboard LMS | Student/Faculty/Staff |
Upgrades & Patching | Students/Faculty/Staff/Other |
User Access Management | Students/Faculty/Staff |
User Account Request Intake | Faculty/Staff/Other |
User Data Backup | Students/Faculty/Staff/Other |
V | |
Vendor Coordination & Management | Faculty/Staff |
Video & Audio Duplication | Faculty |
Video Editing & Production services | Faculty/Staff |
Video Equipment Inventory & Maintenance | Staff |
Video Network Engineering, Design, Installation & Support | Other |
Video Recording- Studio & Location | Faculty |
Video Streaming & Web Conferencing | Staff |
Virtual Systems | Students/Faculty/Staff/Other |
Virus and Malware Detection & Removal | Students/Faculty/Staff |
VM Replication | Students/Faculty/Staff/Other |
VOIP Support | Students/Faculty/Staff/Other |
VOIP, QoS for Voice & Video Networks | Students/Faculty/Staff/Other |
VPS/DS Web Page | Student/Faculty/Staff |
W | |
Walk-In; Phone; Email; and Chat Support | Student/Faculty/Staff |
WAN/LAN | Students/Faculty/Staff/Other |
Web Development | Students/Faculty/Staff |
Web e-Services Development & Support | Students/Faculty/Staff |
Web-based Training Presentations | Faculty/Staff |
Webinar Services | Students/Faculty/Staff |
Webmaster | UHD |
WiFi Access & Support | Students/Faculty/Staff/Other |
Windows System Administration | Students/Faculty/Staff/Other |
Wireless Controller Configurations | Students/Faculty/Staff/Other |
Wireless Data Plan Coordination | Faculty/Staff |
Wireless Encryption | Students/Faculty/Staff/Other |
Wireless Network | Students/Faculty/Staff/Other |
Wowza Media Streaming | Students/Faculty/Staff/Other |
Z | |
Zoom Video Conferencing | Students/Faculty/Staff/Other |