UHD / Information Technology / UHD Teaching and Working Online and Remotely

UHD Teaching and Working Online and Remotely

In the event of a campus closure due to weather, illness, or emergency, UHD offers various methods for continuing instruction and support services remotely. Official closures will be announced on the University's website and via emergency alerts.

Sign Up For Campus Emergency Alerts

Communication, Collaboration, & File Sharing

Microsoft 365 Email (The primary system for university communication).
Microsoft 365 OneDrive (A cloud-based service for storing and sharing files).
Canvas (Online Course Delivery System)
Microsoft Teams (A hub for department collaboration, chat, and video conferencing).
Zoom (A platform for virtual meetings and recorded lectures).
Departmental Network Share Drives (Access your department's shared drives from any computer).
Veritas Desktop and Laptop Option (DLO) Web Access (Access your backed-up data via the DLO Web Access portal).
Adobe Sign (Sign Documents with a Digital Signature)
Adobe Markup Tools (Comment and markup a PDF)

Remote Access Tools

Work from Home IT Security Guidelines (Follow UHD's security policies when working remotely).
Find Your Computer Name
Installing VPN (Allows access to on-campus resources from off-campus).
Using Remote Desktop (Accessing Your Work Computer)
Accessing Library Resources Off-Campus

Get Support

Additional Resources

Using Your Smart Phone as a Webcam: (If you computer doesn't have a webcam, learn how to use your smartphone for Zoom or lecture recordings).
LinkedIn Learning Curated Resources: LinkedIn Learning (Free access to Faculty and Staff; thousands of courses, including tutorials on working from home and mental health support that can be accessed across desktop and mobile devices. Note: You will need to login with your UHD username and password to access these resources).
- LinkedIn Learning course on Working from Home
- LinkedIn Learning course on Mental Health

Sign Up For Emergency Alerts

To ensure you are set up to receive Campus Emergency Alerts, please follow the steps below in myUHD:

Faculty & Staff Instructions (UHD)
Student Instructions (UHD)
Lone Star College Alert: (UHD faculty, staff, and students who visit LSC Northwest, CyFair, and Kingwood campuses will have to sign up as community members to be added to Lone Star's Emergency Notifications System.)

Faculty and staff are also encouraged to ensure all contact information is up to date with their departments.

Communication, Collaboration, & File Sharing

Microsoft 365 Email

In the event of closure faculty and staff will need to communicate with students and each other. It is a good idea to become familiar with Office 365 email as most official communication will be via email.

Microsoft 365 OneDrive

OneDrive is a cloud-based file hosting service similar to Google Drive and Dropbox. All current UHD faculty, staff and students have 1TB of space available in OneDrive. In the event of closure you may want to store large files, such as videos or recorded lectures, in OneDrive and share them with students via email or Canvas.

Microsoft Teams

Ideal for working with people in your department, Microsoft Teams is a hub for collaboration. Use Teams to communicate, file share, video conference, collaborate on documents and so much more.

Zoom

Hold virtual meetings or even record video lectures using Zoom. Zoom allows for video and audio conferencing while screen sharing on computers, mobile devices, and tablets. Record your video session using Zoom Cloud and share your video with students or coworkers.

By signing in to Network Share, you will be able to access your department's network share drive from any computer that has access to the internet.

Network Share Quickstart

Veritas Desktop and Laptop Option (DLO) Web Access

Access the data backed up by Veritas Desktop and Laptop Option (DLO) Agent by using the new Veritas DLO Web Access.

Veritas DLO Web Access

Remote Access

Work from Home IT Security Guidelines

IT Security Guidelines

Finding Your Computer Name

If you are wanting to utilize VPN or connecting to your work computer off-campus, you will need to know the name of your workstation.

To find your device name:

Click Start > Settings > System > About
Click System Info
Write down your full device name

Installing VPN Client

VPN allows faculty and staff to access on-campus resources, including your desktop computer, from an off-campus computer. The VPN client will need to be installed on your home computer.

Logging into VPN
Downloading the Palo Alto VPN Client. You may only access this link from off-campus

Note: You do not need to use VPN to access PeopleSoft, Canvas, or Zoom. You will only use VPN to access your work computer via Remote Desktop. All other services are available without the use of VPN.

Using Remote Desktop

Using a Remote Desktop Connection

Accessing Library Resources Off-Campus

Some library resources require faculty, staff, and students to login when attempting to view them from off-campus. If you are having trouble viewing videos or accessing journals, Contact a Librarian in a virtual chat session. If you are specifically needing assistance with films on demand from off-campus, visit How to Access Films on Demand From Home to troubleshoot.

Signing Documents from Home

Adobe Sign allows users to sign documents and/or have documents signed by others quickly from anywhere using a web browser or mobile device.

Getting Support

IT Service Desk

Phone: 713-221-8031
Email: itservicedesk@uhd.edu
Hours: Open Daily 7 a.m.–Midnight

Canvas Support

Phone: 713-221-2786
Email: TTLCHelp@uhd.edu
Hours: Monday–Friday, 7:30 a.m.–6 p.m.

IT Training

Need training or assistance? Register for remote training sessions on the following topics:

For additional information on other IT services, visit Information Technology's home page.